Refund policy

Our Commitment

At Soultatva (a brand of EFIVE Organics Private Limited), every order is inspected and packed carefully before dispatch. Because our products are consumable, perishable food items, we're unable to accept returns or refunds for reasons of personal preference, change of mind, or incorrect quantity ordered. This policy covers what happens if something goes wrong with your order.

Eligibility for Replacement or Refund

You are eligible for a replacement or refund if your order arrives:

  • Damaged or spoiled in transit
  • Defective, expired, or not fit for consumption
  • Different from what you ordered (wrong item, wrong flavour, or missing item)

How to Report an Issue

  • Contact us within 24-48 hours of delivery at care@efiveorganics.com or WhatsApp +91-9067820009.
  • Share your order number along with an unboxing photo or video clearly showing the issue.
  • Once verified, we will arrange a replacement or refund. The full process, from report to resolution, is completed within 4 days of delivery.

Return Method

Where a physical return is required, we provide a free return label / prepaid drop-off option — there is no cost to you for returning an eligible item, and no restocking fee is charged.

Refunds

Approved refunds are processed to your original method of payment within 7 business days of approval. Since we accept 100% prepaid orders only, all refunds are returned the same way payment was received — there is no cash refund option.

What's Not Covered

  • Products that have been opened, used, or consumed, except where the defect itself is the reason for the claim
  • Requests made without proof of purchase (order number, receipt, or confirmation email)
  • Requests made after 48 hours of delivery, except where a replacement/refund has already been arranged and is in process

Exchanges

We're happy to exchange a damaged, defective, or incorrect item for the correct product, subject to availability, using the same reporting process above.

Contact Us

For any questions about this policy or an existing claim, reach us at care@efiveorganics.com or WhatsApp +91-9067820009.